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Add to Calendar 09/19/2018 08:30 AM 09/20/2018 10:30 AM Europe/Paris Customer Service Excellence Training Seminar Pearl Boutique Hotel admin false MM/DD/YYYY

Customer Service Excellence Training Seminar

About this Seminar

In a time when gaining a competitive edge increasingly comes down to the experience provided to the customer, Customer Service Excellence has never been more important.This fast moving, highly interactive training programme draws upon the very latest thinking and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers, whether they be external ‘paying’ customers, or internal ‘colleague’ customers, get the very best experience possible.
The programme delves into the precise meaning of value, what it is that customers actually value and what an organisation can do to ensure it, perhaps uniquely, can deliver it. Application of the tools and techniques demonstrated on this programme will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.

Programme Objectives

This training programme aims to enable participants achieve the following objectives:

■  Understand the true meaning of value and to create it
■  Understand why excellent customer service is the key to success
■  Improve service delivery standards resulting in higher profits
■  Learn how to build a customer focused organisational culture
■  Learn how to lead organisational customer service performance
■  Learn how improving customer service will improve business performance
■  Gain practical skills to recruit, train and motivate customer service staff
■  Understand how to develop and improve internal service standards

Who Should Attend?

This programme is specifically designed for professionals in all areas of Customer service, sales & marketing, managers, supervisors, quality management personnel, voice of the customer analysts and virtually every function of the business that adds value to products and services.
Pearl Boutique Hotel

233 W 49th St, New York, 10019
New York City, Northeastern United States
United States of America

+1 212-245-4000

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